Director of Customer Service - State Farm Agent Team Member
Full Time • Lexington - NC
Benefits:
- Bonus based on performance
- Flexible schedule
- Paid time off
You May Be a Great Fit as a Director of Customer Service at Rush Rollins - State Farm Agent if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Lexington, NC 27292
At Rush Rollins - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.
Responsibilities
- Lead and manage daily customer service operations.
- Train and support team members to achieve service standards.
- Monitor performance metrics and identify areas for improvement.
- Coordinate communication between team members and customers.
- Assist with policy inquiries, billing coordination, and issue resolution.
Qualifications
- Leadership or supervisory experience preferred.
- Strong communication and time management skills.
- Ability to motivate and support team development.
- Must meet applicable state licensing requirements.
Compensación: $30,000.00 - $35,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Lexington, NC and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none